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Wanting to reclaim VAT before leaving South Africa?

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The Vat Refund Agency deals with VAT Refunds. Please carefully read the information available for the VAT Refund Agency on their website  www.vatrefundagency.co.za

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Brief Summary of the Procedure to claim a VAT refund.

• Take all invoices to the Customs office for inspection: get these invoices stamped.

• If under R5000 is claimed, your name, surname & address must be on the invoice.

• Up to R10 000 and over, they will need proof of payment (receipt if paid by cash or card payment slip) for each invoice provided.

• Once stamped by Customs, go to the VRA office in the harbour with all documentation, complete a POPI and Disclaimer form, and complete the claim form.

• Give your bank account details – NB it must be a foreign bank, as they cannot refund VAT to a S. African bank account.

• Make copies of all stamped documents before submission.

• Request a reference number.

 

It takes approx 3 months before a VAT refund is processed. Queries: support@vatrefundagency.co.za and/or info@vatrefundagency.co.za for any questions. Tel +27 10 025 6371.

 

Further queries or complaints: info@taxrefunds.co.za, bonita@taxrefunds.co.za. Tel +27 11 979 0055.

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11 May 2026